Interactional Effects of Attitudinal and Perceptual Factors on Organizational Citizenship Behavior

Abstract

The effect of various attitudinal and perceptual factors on organizational citizenship behavior (OCB) has been empirically determined. This study examined whether these two kinds of factors affect OCB independently or interactively. The results of the hierarchical regression analysis showed that job satisfaction and either organizational or group identification had a significant interactive effect on OCB, while organizational commitment had no significant effect on OCB after either organizational or group identification was entered in a regression. The effect of job satisfaction had a greater impact on OCB when organizational identification or group identification was weak than when it was strong.