The Moderating Effect of Work-Family Conflict on the Attitudinal Factors and Organizational Citizenship Behavior Relationship

Abstract

Work-family conflict (WFC) represents the incompatibility between roles at work and at home. This study empirically examined the effects of WFC on organizational citizenship behavior (OCB). While previous studies have found a negative effect of WFC on OCB, this study revealed that WFC has a moderating effect on the relationship between attitudinal factors and OCB. An empirical study using data collected from 416 workers in Japan revealed that WFC moderated the relationship between job satisfaction or organizational commitment and OCB such that the positive effect of these attitudinal factors on OCB was more substantial when WFC was low than when it was high. Furthermore, of the two dimensions of WFC, this study also found that work interference with family (WIF) had a similar moderating effect on WFC, while family interference with work (FIW) did not. Implications for future studies are also discussed.